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Delivery & Returns

Special Terms & Conditions

RETURNS & REFUNDS

Returns

We offer a 7-day Satisfaction Guarantee on every product purchased. After 7 days of the receipt date, all sales are final and only the manufacturer's warranty will apply.

You must notify us in writing (i.e. via letter or email) of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns authorisation number (RMA) that you must quote on the paperwork when returning the goods. The RMA is valid for up to 14 days only. Goods sent back without a RMA will be returned back to you and the cost of delivery charged to your account

  • Goods must be returned 'AS SOLD' in the original packaging with all components and accessories.
  • Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
  • Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
  • Any 'FREE GIFTS' with the products must also be returned.
  • Sale and discounted items can only be exchanged and not refunded

We are unable to accept returns of the following items: Opened Pre-recorded videotapes, DVDs, CDs, Minidiscs, games and software, the goods were a special order to the customer's specification, products with contract services that have been connected (i.e mobiles).

You must return the unwanted items at your own expense and risk. Iman Islamic Essentials is not responsible for returned items lost in the post, therefore we recommend sending your returns via a trackable delivery service such as Royal Mail Special Delivery.

Refunds:
Full refund of the cost of the goods (excluding any postage costs whatsoever) is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

  • Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less any delivery costs whatsoever.
  • Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less any delivery charges whatsoever and cost of accessories as listed below.
  • Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

All our garments are fitted with tags. If any of these tags are removed or goods are damaged (including marks & scents) we will not issue a refund under any circumstances.

Please Note – All our items are thoroughly checked before they are dispatched and care needs to be taken when trying on goods. Please ensure you are not wearing perfume or make-up that may leave marks or scent on the goods when trying them on. If these instructions are not followed or items are damaged, they may not be accepted as returned items.

DAMAGED GOODS

Our items are fully guaranteed. If any cartons/boxes are missing or damaged, please note this on the delivery note. If your merchandise or a box has been badly damaged when it arrives, please refuse the delivery. Should you refuse delivery, please contact imanislamicessetials.com immediately. Once the items are returned, we will ship the replacement item(s). You are not responsible for shipping charges on the second delivery.

If any damage is discovered after the driver has left, please keep all the packing and call the shipping company to inspect the damage and file a claim. We are not responsible for damage caused by the shipping company. Any damage should be reported within 10 days.

Defective merchandise will be replaced with a new, identical, item, upon return of the defective merchandise. All damage claims past 10 days will be refused.

LAW

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Special Offer {fp}

Spend £100 and get Free Delivery*

 
When you checkout if your goods total comes to £100 or more you will qualify for FREE UK mainland delivery* on your order.
 
Perfect to save a bit of cash!
 
*Offer only applies for UK Mainland customers. FREE delivery does not include express delivery or AM service. Free delivery will be for our standard delivery service only. Multiple item purchases allowed. Scottish highland Islands, Northern Ireland and UK Isles are excluded from this offer. £100 value is calculated from the value of the goods in the order including VAT, not the total order value.

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